Deliver top-notch customer support in Japanese (via phone, email, or chat)

‎• Help customers with orders, returns, and warranty claims

‎• Recommend the best products to meet each customer’s needs

‎• Coordinate daily with warehouses and logistics partners

‎• Track and resolve customer issues quickly and professionally

‎• Collaborate on special projects to enhance service quality

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What We’re Looking For:

• ‎ Native Japanese speaker (with great English communication)
• ‎ Customer service experience (retail/e-commerce a plus!)
• ‎ Strong attention to detail and problem-solving mindset
• ‎ Empathy, teamwork, and passion for delivering the WOW
• ‎ Familiarity with Salesforce or Microsoft Dynamics is a bonus