eTeam Workforce Private Corporation Philippines Customer Service Representative

eTeam Workforce Private Corporation Philippines

HK$5.3-5.9K[月薪]

混合办公 - 馬卡蒂1-3 年經驗本科全職

Provide high-quality, empathetic, and efficient customer support via email, chat, or phone.
Resolve issues related to account access, identity verification, transaction discrepancies, and security.
Investigate and escalate complex technical or fraud-related cases to the appropriate team.
Maintain up-to-date knowledge of Company products, services, and policies.
Analyze customer feedback and identify trends to help improve our support workflows and user experience.
Collaborate with engineering, compliance, and product teams to resolve bugs or system issues.
Monitor key support metrics (e.g., response time, CSAT) and meet or exceed SLAs.
Document internal processes, contribute to knowledge base articles, and suggest process improvements.

Bachelor’s degree or equivalent work experience in customer support, business, IT, or a related field.
1 year of experience in a customer-facing role, preferably in fintech, crypto, or a technology-driven environment.
Strong communication skills with excellent written and verbal English.
Customer-obsessed mindset with a passion for solving problems.
Comfortable working in a fast-paced and constantly evolving environment.
Familiarity with crypto and blockchain technologies is a strong plus.
Experience with customer service platforms (e.g., Zendesk, Salesforce) preferred.
Ability to work flexible hours, including weekends and holidays if needed.