A Customer Service Representative’s primary duty is to support customers. To fulfill this main responsibility, they may perform the following tasks:

• Providing introductory information to prospective and new customers
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
• Letting patrons know about additional products or services that might benefit them
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns, when necessary
• Troubleshooting common issues with products or services
• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Minimum of 12 months experience in a BFSI (Banking, Financial Services, and Insurance) account or related role
• At least 6 months of experience in customer care (CCE) within Healthcare, Insurance, or Payments industry
• Sales experience preferred, particularly in a BPO or client-facing environment
• Strong verbal and written communication skills in English
• Proficiency in English at B2 level CEFR or equivalent
• Achieved at least a 32 BAA score (if applicable to internal assessment standards)
• Excellent customer service, problem-solving, and interpersonal skills
• Comfortable working in a fast-paced, KPI-driven environment
• Willingness to work on rotational shifts, weekends, and holidays