Customer Service Representative (Financial Services)

Synlink Recruitment Outsourcing Co. Inc.

HK$4-4.7K[月薪]
现场办公 - 馬卡蒂1-3 年經驗本科全職
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職位描述

You will serve as a crucial point of contact, ensuring our customers feel valued and supported. Your core responsibilities will include:


  • Exceptional Customer Support: Manage a high volume of inbound inquiries via phone, email, and live chat, resolving issues efficiently and courteously.
  • Problem Resolution: Act as a critical thinker to diagnose, troubleshoot, and resolve complex customer issues related to [Insert specific product/service here, e.g., billing, account setup, product features].
  • Knowledge Resource: Become a subject matter expert on our products, services, and policies to provide accurate, comprehensive information to every customer.
  • System Mastery: Accurately document all customer interactions, resolutions, and follow-up steps in our Customer Relationship Management (CRM) software.
  • Continuous Improvement: Identify patterns in customer feedback and proactively suggest solutions or process improvements to enhance the overall customer experience.
  • Team Collaboration: Partner with other departments (e.g., Sales, Technical Support) to ensure seamless and complete resolution for all customer issues.
Preview

Scigee Bustillos

HR OfficerSynlink Recruitment Outsourcing Co. Inc.

活躍於三天內

工作地址

3rdF, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines

發布於 21 October 2025

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