Customer Service Representative -100% Non-Voice Account

MD-TORCH Solutions

HK$3.1-3.3K[月薪]
现场办公 - 馬卡蒂無需經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金, 獎勵機制

  • 法定福利

    13薪, Pag-Ibig 基金, 菲爾健康, SSS/GSIS

  • 健康保險

    健康保險

  • 額外福利

    睡眠區

  • 職業發展

    職業發展

  • 工作生活兩不誤

    彈性時間

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  • Respond promptly and professionally to customer inquiries and requests via email, chat, and other non-voice channels
  • Troubleshoot and resolve customer issues effectively, while providing a positive customer experience
  • Accurately document customer interactions and maintain detailed records
  • Collaborate with cross-functional teams to ensure the successful resolution of customer concerns
  • Identify opportunities for process improvement and provide feedback to enhance the customer service experience
  • Adhere to all company policies, procedures, and quality standards

What we're looking for

  • Proven experience in a customer service or call centre role, preferably in a non-voice capacity
  • Completed 2nd year college with no back subjects + Has work experience but not BPO; or NO BPO EXPERIENCE
  • HS/SHS Graduate and above + 6 mos. and up
  • Excellent written communication and problem-solving skills
  • Strong attention to detail and the ability to multitask in a fast-paced environment
  • Proficiency in English, both written and verbal
  • Familiarity with customer relationship management (CRM) software or similar tools
  • A team-oriented mindset and a commitment to providing exceptional customer service
Preview

Arce Mac

HR OfficerMD-TORCH Solutions

今天回覆 1 次

工作地址

Glorietta 5. Ayala Ave, Makati City, Metro Manila, Philippines

發布於 05 November 2025

MD-TORCH Solutions

無需融資

少於50人

人力資源

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TORCH Solutions

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