Customer Service Representative – Retail Account (BPO Industry)

Location: Makati, Marikina, Santa Mesa

Employment Type: Full-time | On-site

About the Role:

We’re seeking enthusiastic and customer-oriented individuals to join our expanding team as Customer Service Representatives for our Retail Account. If you enjoy assisting customers, resolving concerns, and thriving in a dynamic environment, this is your chance to build a rewarding career in the BPO industry.

Key Responsibilities:

• Handle inbound and/or outbound customer calls, chats, or emails related to retail products and services.
• Assist customers with order inquiries, billing, returns, product availability, and account issues.
• Provide accurate and timely information to ensure excellent customer satisfaction.
• Document customer interactions and feedback accurately in the system.

Qualifications:

• At least High School Graduate / Senior High Graduate / College Level.
• With or without BPO experience (training will be provided).
• Good English communication skills (both written and verbal).
• Strong customer service orientation and active listening skills.
• Willing to work on shifting schedules, weekends, and holidays.
• Basic computer navigation and typing skills.

What We Offer:

• Up to ₱15,000 Sign-On Bonus!
• Paid training and opportunities for continuous career development.
• Health insurance, leave benefits, and other perks.
• Fun, supportive, and dynamic work environment.

Don’t miss this chance to build a rewarding career in the BPO industry! Be part of a fun, supportive, and dynamic team that puts people first.

Apply today — your success story starts here!