Sutherland Philippines Korean Bilingual CSR w/ ₱50,000 Sign-On Bonus | Music Streaming Services

Sutherland Philippines

HK$17.3-18K[月薪]

现场办公 - 曼達盧永1-3 年經驗高中全職

Provide bilingual customer support (English + Korean) across multiple channels (live and non-live)
Troubleshoot platform and device issues while guiding customers through solutions
Assist users with inquiries including app functionality and features
Handle customer interactions with patience, friendliness, and adaptability
Work effectively in a multicultural, open-space environment, contributing to process improvements
Manage multiple lines of business (LOBs), platforms, and contact channels efficiently

Tech-savvy and comfortable troubleshooting various streaming platforms and devices
Strong communication skills with a customer-focused approach
Resilient under pressure and able to multitask effectively
Team-oriented, open to feedback, and passionate about improving processes
Previous experience in BPO, customer support, or digital marketing is a plus
Familiarity with CRM tools (Salesforce, Zendesk, SAP) is an advantage
Flexible with work shifts, including morning and night shifts

英語語言韓語客戶服務問題解決MS Office銷售團隊ZendeskSAP