• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues effectively while maintaining a positive attitude.
• Document all customer interactions in the company database.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong English language skills, customer service oriented, team player
• Skills and Competencies: Financial literacy and knowledge of call center operations
• Qualities and Traits: Strong organizational and people skills