• Manage customer inquiries through various digital channels including chat and email.
• Provide knowledgeable answers to customer questions and concerns regarding products and services.
• Maintain a high level of customer satisfaction by addressing issues promptly and effectively.
• Document customer interactions and maintain comprehensive customer records.
• Collaborate with team members to improve processes and enhance the customer experience.

Requirements

• Educational Qualifications: High School diploma or equivalent preferred.
• Experience Level: 0–2 years in customer service or related fields.
• Skills and Competencies: Strong communication skills, both written and verbal.
• Qualities and Traits: Empathetic, patient, and solution-oriented.
• Responsibilities and Duties: Ability to handle difficult conversations with professionalism.
• Working Conditions: Comfortable working in a fast-paced environment.