• Assist customers with inquiries and product information to improve satisfaction.
• Process customer orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance overall service delivery.
• Identify and escalate priority issues to management as necessary.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Junior: 0–2 years.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Customer-oriented with a positive attitude.
• Responsibilities and Duties: Ability to handle customer complaints effectively.
• Working Conditions: Can include working in shifts, evenings, and weekends.