Customer Service Representative – Financial International Voice Account

Employment Type:

Full-Time | Shifting Schedule

We are looking for a highly motivated Customer Service Representative (CSR) to join our Financial International Voice Account. As a CSR, you will handle inbound and outbound calls to assist customers with financial inquiries, account issues, billing concerns, and general service support. You will be expected to provide world-class customer service and adhere to compliance and security standards.

• Handle customer inquiries via inbound and outbound international voice calls in a courteous and professional manner.
• Assist clients with account-related concerns, including transactions, billing, payments, and disputes.
• Provide accurate information on financial products and services.
• Resolve issues efficiently while ensuring customer satisfaction and retention.
• Follow security protocols and regulatory compliance standards (e.g., data privacy, anti-fraud).
• Document customer interactions and transactions thoroughly in the system.
• Escalate unresolved or complex issues to appropriate departments.
• Meet or exceed performance targets (e.g., quality scores, average handling time, customer satisfaction).
• Stay updated on policy changes, product updates, and financial regulations.

• Must be a Senior High School graduate or have completed at least 2nd year in college, with a minimum of 1 year solid experience in a financial or fraud-related BPO account.
• Candidates should possess good communication skills, be amenable to an onsite setup in Alabang, and willing to work on shifting schedules.