• Provide professional and friendly customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely manner while ensuring customer satisfaction.
• Maintain a detailed knowledge of company products and services to provide accurate information.
• Collaborate with team members to enhance the customer service experience and promote a positive team environment.
• Document customer interactions and feedback for continuous improvement.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: Entry-level, no prior experience required.
• Skills and Competencies: Proficient in English; strong customer service orientation.
• Skills and Competencies: Excellent interpersonal and organizational skills.
• Qualities and Traits: Strong work ethic and a team player.
• Responsibilities and Duties: Familiarity with call center operations is a plus.

Recruitment Process

• Initial Interview (Over the phone)
• Final Interview (MS Teams)
• Assessment (Onsite)
• Job Offer