• Assist customers with inquiries and resolve issues in a timely manner.
• Provide exceptional service via phone, email, and chat platforms.
• Manage customer accounts and ensure accuracy in information.
• Collaborate with team members to improve customer experience.
• Document interactions and maintain records for quality assurance.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong command of the English language
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Good problem-solving abilities
• Qualities and Traits: Team player with a positive attitude
• Skills and Competencies: Financial literacy and call center experience