Client Relations Associate

FoodSHAP Inc.

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现场办公 - 蒙廷盧帕1-3 年經驗本科全職
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職位描述

福利待遇

  • 津貼

    電信津貼, 餐補, 交通補貼

  • 員工表彰與獎勵

    績效獎金, 獎勵機制

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 其他

    辦公室聚會

  • 額外福利

    年度公司旅行, 公司設備, 食品儲藏室

  • 職業發展

    工作培訓

  • 休假和請假

    病假, 休假

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About Us

Food Safety & Hygiene Academy of the Philippines (FoodSHAP) is the leading and first educational institution in the Philippines dedicated to developing world-class Food Safety Qualification Programs for food handlers. Since 2015, we have certified over 10,000 professionals worldwide, empowering individuals and businesses with globally recognized food safety expertise.


Our Mission

As a social enterprise, FoodSHAP is committed to raising awareness on food safety and building a strong food safety culture. We support and fund sustainable programs, including free training, public awareness campaigns, and capacity-building initiatives to benefit food handlers, businesses, and communities across the country.


About the Role

FoodSHAP Inc. is seeking a client-focused and service-oriented Client Relations Associate to strengthen relationships with our clients and ensure their overall satisfaction with our programs and services. This role centers on client support, relationship management, and coordination, helping to deliver an excellent client experience while supporting business growth.


Key Responsibilities

  • Client Engagement – Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
  • Account Management – Build and maintain strong relationships with clients, ensuring consistent communication and client satisfaction.
  • Service Coordination – Assist in organizing client bookings, training schedules, and follow-ups in collaboration with operations and customer service teams.
  • Client Support – Provide assistance with program information, enrollment processes, and documentation requirements.
  • Database Management – Keep client records, feedback, and engagement history updated in the CRM system.
  • Client Feedback – Collect and analyze client feedback to support service improvements and strengthen client loyalty.
  • Reporting & Insights – Prepare reports on client interactions, satisfaction levels, and retention metrics for management review.
  • Collaboration – Work closely with sales, marketing, and operations teams to ensure seamless client service delivery.


What We're Looking For

  • Education: Bachelor’s degree in Business, Marketing, Hospitality, Food Technology, or any related field.
  • Minimum Experience Requirement: A minimum of 2 years' experience is required for this position.
  • Client Relations Skills: Strong interpersonal skills, empathy, and ability to build rapport with clients.
  • Communication: Excellent verbal and written communication skills, with confidence in handling client interactions through various channels.
  • Organizational Skills: Detail-oriented with the ability to manage multiple client accounts and requests simultaneously.
  • Tech-Savvy: Proficiency in MS Office and familiarity with CRM tools or databases is an advantage.
  • Service-Driven: Passion for delivering excellent client experiences and supporting long-term client relationships.


We look forward to welcoming you to our team!

CRM注重細節溝通技巧書面和口頭溝通技巧組織能力報告協調能力人際溝通能力
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Rochelle Ramos

HR and Admin OfficerFoodSHAP Inc.

活躍於三天內

工作地址

Unit 506, Primeland BuildingTopher.. Market St, Muntinlupa, Metro Manila, Philippines

發布於 14 November 2025

FoodSHAP Inc.

未融資

少於50人

培訓和教育

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Food Safety Compliance Officer (FSCO)
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Basic Food Safety for Food Handlers (BFS)
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HACCP Principles and Practice
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Philippine Food Safety Act IRR Awareness
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Food Safety at Home

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  • 或其他違法情形。
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