Sutherland Philippines NO BPO Experience required - Customer Service Representative - Clark

Sutherland Philippines

HK$2.7-4.1K[月薪]

现场办公 - 邦板牙無需經驗高中全職

As a Customer Service Representative, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.
Handle customer requests professionally and sympathetically
Exceed client and company performance expectations
Maintain customer account information and records
Participate actively on a team working together to solve customer issues
Interact with client departments when escalations are required
Ability to handle stress, show empathy and not take difficult customers personally
Ability to work in a team environment accepting responsibility for decisions and how results may impact team

High School Diploma or equivalent is required
With Customer Service background
Strong written and verbal communication skills
Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material
Strong multi-tasking ability

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