• Provide exceptional customer support for healthcare-related inquiries, ensuring customer satisfaction.
• Resolve customer issues efficiently through various communication channels, including phone and email.
• Assist customers with account setup, product inquiries, and service troubleshooting.
• Document customer interactions and maintain accurate records of inquiries and resolutions.
• Collaborate with team members to improve customer service processes and improve the overall customer experience.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years of customer service experience
• Skills and Competencies: Proficient in English language, excellent communication skills
• Responsibilities and Duties: Ability to handle inquiries with a focus on customer satisfaction
• Qualities and Traits: Empathetic, patient, and detail-oriented
• Working Conditions: Must be able to work in a fast-paced, seasonal environment