Our Support Representatives provide frontline assistance through chat, email, and ticket-based channels, ensuring swift and customer-obsessed issue resolution. (Non-voice with occasional calls)

Responsibilities

• Manage inquiries using non-voice channels, with occasional support calls as needed.
• Troubleshoot customer concerns and escalate technical issues appropriately.
• Maintain high-touch service excellence and timely resolution metrics.

Job Requirements

• Detail-driven, empathetic communicator.
• Strong analytical and documentation skills.
• Proactive in identifying gaps and improving customer workflows.
• Experience with common support tools such as Zendesk, Freshdesk, Intercom, Gorgias, HubSpot, or similar platforms.