• Interact with customers via phone, email, or chat to address inquiries and resolve issues.
• Provide accurate information about products and services to customers.
• Assist in managing customer accounts and processing orders.
• Handle customer complaints professionally and efficiently.
• Maintain detailed records of customer interactions in the company database.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level: At least 6 months of customer service experience
• Skills and Competencies:Proficient in English language, strong customer service skills, call center experience, and excellent interpersonal skills
• Responsibilities and Duties:Ensure customer satisfaction through effective communication and problem-solving
• Qualities and Traits:Empathetic, patient, and able to work in a fast-paced environment