• Process Amazon instant messages and pending incoming requests in a timely manner.
• Provide support for SMS handling tasks when required by the voiced CSR team.

Core Requirements

Basic Competencies

• Communication Skills: Excellent verbal and written communication skills with no distinct accent.
• Service Awareness: Strong customer service mindset and effective problem-solving capabilities.
• Computer Skills: Proficient in office software and online customer service tools; e-commerce platform operation experience is a plus.
• Teamwork: Ability to collaborate effectively with team members and proactively assist colleagues.
• Work Attitude: Strong sense of responsibility, capacity to work under pressure, positive mindset, and eagerness to learn.

Experience Requirements

• 1+ year of customer service experience is preferred.
• E-commerce customer service experience is highly preferred.

Work Mode & Working Hours

• Work Mode: On-site
• Working Hours: Monday to Friday, 10:00 PM – 7:00 AM (next day)