LSERV Corporation Customer Service Representative

LSERV Corporation

HK$2-2.6K[月薪]

混合办公 - 奎松市<1 年經驗本科全職

Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
Keep records of customer interactions, transactions, comments, and complaints.
Follow communication procedures, guidelines, and policies.
Work with internal teams (e.g., sales, logistics, technical support) to ensure smooth customer interactions.
Stay updated on product knowledge, company services, and policies.

Associate or bachelor’s degree preferred.
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Problem-solving attitude and adaptability.

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