• Assist customers with inquiries and provide prompt resolutions to their concerns.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service processes and resolve customer issues.
• Stay updated on product knowledge and company policies to provide accurate information.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 1–3 years of experience in customer service or a related field.
• Skills and Competencies: Proficient in English language with strong communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-centered mindset.
• Responsibilities and Duties: Ability to multitask and handle challenging customer interactions effectively.
• Working Conditions: Must be comfortable working in a team-oriented and fast-paced environment.