Handle inbound and outbound calls, chats, or emails from patients and providers.

Assist customers with inquiries related to medical, dental, or Medicare plans.

Verify patient eligibility, benefits, and coverage information.

Process claims, billing, and pre-authorization requests.

Provide information about healthcare services, facilities, and provider networks.

Maintain accurate documentation of customer interactions in the system.

Escalate complex cases to appropriate departments when necessary.

Ensure compliance with HIPAA and company data privacy policies.

Deliver excellent service aligned with client and company standards.

Job Requirements

College Graduate With or Without Bpo Experience

2 years College Graduate or Undergraduate Completer with 6 months work experience