• Assist customers with inquiries and resolve issues related to products and services.
• Provide accurate information about company policies and procedures.
• Manage customer accounts and update information as necessary.
• Document interactions with customers for future reference and follow-up.
• Collaborate with team members to enhance customer service experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field (preferred, but not required)
• Experience Level: No prior experience required, entry-level position
• Skills and Competencies: Strong communication skills in English, Problem-solving abilities, Excellent customer service skills
• Qualities and Traits: Strong work ethic, Team player, Good interpersonal skills
• Technical Skills: Proficiency in using call center software and basic computer applications
• Organizational Skills: Ability to manage multiple tasks efficiently