• Provide exceptional customer service by responding to inquiries and resolving issues efficiently.
• Assist customers with product selections, orders, and returns via phone, email, or chat.
• Maintain thorough knowledge of product offerings to furnish accurate information and assistance.
• Collaborate with team members to enhance customer satisfaction and streamline service processes.
• Document customer interactions and feedback in the customer relationship management (CRM) system.
• Participate in training and development opportunities to improve service skills.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Skills and Competencies: Proficient in English, strong customer service skills, effective problem-solving abilities
• Responsibilities and Duties: Experience in a call center environment is a plus