• Assist customers with inquiries and provide accurate information regarding products and services.
• Respond to customer calls and emails in a timely manner.
• Manage customer complaints and ensure effective resolution.
• Work collaboratively with team members to enhance customer experience.
• Maintain detailed and accurate records of customer interactions.
• Participate in team meetings and contribute to continuous improvement initiatives.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English language, strong customer service skills, and ability to be a team player
• Skills and Competencies: Experience with scheduling and call center operations preferred
• Qualities and Traits: Strong organizational skills and attention to detail