• Manage customer inquiries and provide solutions to enhance customer satisfaction.
• Maintain a positive and professional relationship with clients through effective communication.
• Resolve customer complaints and issues in a timely and efficient manner.
• Document customer interactions and feedback for quality control and improvement.
• Collaborate with team members to ensure seamless service delivery and share best practices.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0–2 years experience).
• Skills and Competencies: Strong English language proficiency.
• Skills and Competencies: Excellent customer service skills.
• Skills and Competencies: Strong problem-solving abilities.
• Qualities and Traits: Team player with strong interpersonal skills.
• Qualities and Traits: Solid organizational skills and attention to detail.

Recruitment Process

• Initial Interview (Over the phone)
• Final interview (MS Teams)
• Job Offer