Responsibilities

• Provide exceptional customer service by addressing customer inquiries and concerns promptly.
• Assist customers with product selection, order processing, and problem resolution.
• Maintain a high level of knowledge about company products and services to offer accurate information.
• Document customer interactions and feedback for quality assurance and improvement.
• Collaborate with team members to enhance the overall customer experience.

Job Requirements

• At least 6 months of BPO calls/voice support experience
• Excellent interpersonal and English communication (written and verbal) skills
• Strong customer service orientation and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Proficient in basic computer navigation and troubleshooting
• Detail-oriented with the ability to handle multiple tasks
• Can start immediately, if possible