Key Responsibilities:

• Handle inbound and outbound calls related to insurance and provider coordination
• Verify eligibility, coverage, and benefits.
• Schedule, reschedule, or cancel appointments as needed
• Document interactions accurately in CRM or EHR systems
• Relay messages between patients and clinics while maintaining confidentiality

Qualifications:

• At least 6 months of BPO experience in customer service for college level candidates
• Strong verbal communication skills
• Ability to multitask in a fast-paced environment

Work setup: Fully Onsite

Office location: Cubao, Quezon City

Work schedule: Night shift

Start date: ASAP