• Provide excellent customer service by answering inquiries and resolving issues.
• Assist customers through various communication channels, including phone, email, and chat.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with back office support to ensure customer satisfaction.
• Identify opportunities for process improvement to enhance customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong interpersonal skills, problem-solving abilities, and technical proficiency
• Responsibilities and Duties: Ability to perform back office support tasks and assist in digital marketing efforts
• Qualities and Traits: Positive attitude, patience, and empathy towards customers