A Customer Service Representative is responsible for providing prompt and professional support to customers by responding to inquiries through phone, email, chat, or social media, resolving issues by identifying their root causes and offering effective solutions, processing orders and account updates, maintaining accurate records in the CRM system, following company policies to ensure consistent service, escalating complex issues when necessary, and delivering product or service information while meeting performance and quality standards. The role requires strong communication skills, customer-focused problem-solving abilities, attention to detail, proficiency with computers and support software, and the ability to multitask and manage time effectively, with experience in customer service considered an asset.