Customer Service Representative

JetSon Manpower Agency

HK$2K[月薪]
现场办公 - 奎松市無需經驗高中全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    人壽保險, 健康維護組織

  • 休假和請假

    病假

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We are looking for Collections Associates to join our Australian Telco account. This role involves assisting customers in managing overdue accounts, providing payment solutions, and ensuring excellent customer service while adhering to company policies.

  • Position: Collections Associate – Australian Telco Account
  • Education Requirement: At least Senior High School Graduate
  • Experience: No prior BPO experience required (open to fresh graduates)
  • Schedule: Shifting schedules (may include weekends and holidays)
  • Benefits:
  • HMO coverage on Day 1
  • 1 free dependent included in HMO plan


Key Responsibilities:

  • Handle inbound and outbound calls to customers regarding overdue accounts.
  • Provide clear and professional communication to explain account status, payment options, and settlement procedures.
  • Negotiate payment arrangements while maintaining compliance with company and regulatory guidelines.
  • Document customer interactions accurately in the system.
  • Escalate complex cases to supervisors when necessary.
  • Meet performance metrics such as call quality, collections targets, and customer satisfaction scores.
  • Work effectively in a team environment and adapt to shifting schedules.
  • Uphold confidentiality and data protection standards.
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Oficiar Aaron

RecruiterJetSon Manpower Agency

今天回覆 4 次

工作地址

Eastwood, Quezon City, 1800 Metro Manila, Philippines

發布於 01 December 2025

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