• Provide excellent customer service through various channels (phone, email, chat).
• Resolve customer inquiries and issues promptly and efficiently.
• Maintain detailed knowledge of products and services.
• Document interactions in the customer management system.
• Collaborate with team members to improve overall customer experience.
• Assist in training new staff as needed.

Qualifications

• Educational Qualifications: High School or Senior High School diploma required.
• Experience Level: No prior experience necessary; training will be provided.
• Skills and Competencies: Proficient in the English language, strong customer service skills, and effective scheduling abilities.
• Responsibilities and Duties: Assist customers with inquiries, handle scheduling tasks, and resolve issues promptly.
• Working Conditions: Primarily in an office environment, with standard business hours.
• Qualities and Traits: Excellent communication skills, patience, and a positive attitude are essential.