Customer Service Representative

JetSon Manpower Agency

HK$2.7-3.4K[月薪]
现场办公 - 黎剎<1 年經驗高中全職
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職位描述

福利待遇

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

簡介

  • Answer inbound calls, chats, or emails from telecom customers.
  • Assist with billing inquiries, account changes, service upgrades, and technical troubleshooting.
  • Provide accurate information about products, services, promotions, or payments.
  • Log and document customer interactions in the system.
  • Escalate complex issues to appropriate departments when necessary.
  • Ensure all interactions meet client and company standards for quality and efficiency.
  • Maintain professionalism and empathy in all customer interactions.
  • Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and resolution rates.
  • High school graduate or equivalent (college level or graduate preferred).
  • Strong English communication skills (verbal and written).
  • At least 6 months telco experience.
  • Basic computer and multitasking skills.
  • Ability to stay calm and positive under pressure.
  • Willingness to work on shifting schedules, weekends, and holidays.
英語語言客戶服務
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Siguenza Kim

HR OfficerJetSon Manpower Agency

活躍於三天內

工作地址

SM City Masinag. SM City, Infanta Hwy, Masinag, Antipolo City, 1870 Rizal, Philippines

發布於 06 August 2025

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JetSon Manpower Agency

未融資

101-500 人

招聘公司

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