JetSon Manpower Agency Customer Service Representative

JetSon Manpower Agency

HK$4.2-4.8K[月薪]

现场办公 - 達義3 - 5 年經驗本科全職

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers.

6+months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Educational Qualifications: 2nd year College Completed
Experience Level: Minimum of 2 years' experience in handling financial, telco or banking accounts.
Skills and Competencies: Strong customer service skills, proficiency in English, and excellent interpersonal abilities.
Responsibilities and Duties: Address customer inquiries, resolve issues, and ensure customer satisfaction.

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