Customer Service Representative | Wireless & Broadband Services | Taguig

Sutherland Philippines

HK$2.7-4.1K[月薪]
现场办公 - 達義1-3 年經驗高中全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金, 年度考核, 員工表彰計畫, 獎勵機制

  • 法定福利

    13薪

  • 健康保險

    現場醫療服務, 健康保險, 人壽保險, 健康維護組織

簡介

  • Provide excellent customer service assistance to clients queries via phone call
  • Conducting an assistance to customer by giving basic level information regarding product features, queries, and sales
  • Provide customers with product and service information
  • Provide assistance with regarding to customer service issues in renewing, refunding, and handling objections and put in all efforts to retain customers
  • Transfer customer calls to appropriate department if required
  • Minimum of 6 month of sales experience in an international BPO or 1 year customer service experience (upskilling and retention)
  • Excellent verbal and written communication skills
  • Good understanding of MS office applications
  • Knowledge of operating systems and browsers functions
  • Knowledge in basic computer technical functions
  • Strong customer service focus
  • Strong problem-diagnosis and problem-solving skills
  • Good understanding and knowledge of the product
  • Ability to adapt to clients-based tools and applications
  • Fair knowledge of Sutherland’s Internal tools
  • Good understanding of performing all end-user services on the phone system
客戶服務問題解決團隊合作者銷售
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Nuguid Irene

LeadSutherland Philippines

今天活躍

工作地址

12F, Sutherland Manila Taguig. 12F PhilPlans Corporate Center 1012 North, Triangle Dr, Taguig, 1634 Metro Manila, Philippines

發布於 24 April 2025

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Sutherland Philippines

超過 1000 人

BPO 和呼叫中心

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