GoodWork Solutions Inc. is a dynamic and rapidly growing company committed to transforming the services marketplace in the Philippines. We foster a collaborative culture, where talented individuals come together to solve complex challenges and drive innovation.

We are looking for highly motivated, detail-oriented, and customer-focused individuals to join our Customer Support Team for an exciting 6-month project-based opportunity. This role is ideal for fresh graduates, career shifters, or individuals looking to build hands-on experience in customer service within a dynamic and supportive environment.

What We Offer:

• 6-month project-based contract with potential for extension based on performance
• Hybrid work setup (at least 2 days a week onsite in Taguig)
• Gain customer service experience in a supportive team

Responsibilities:

• Handle customer interactions via chat, email, or phone
• Address concerns, provide service information, troubleshoot basic issues, and guide customers to solutions
• Escalate complex concerns to senior team members or other departments
• Keep accurate records and follow scripts, guidelines, and standard procedures (SOPs)
• Meet targets for response time, resolution, and customer satisfaction, and share feedback to improve service

• Excellent verbal and written communication skills in both English and Filipino
• Strong interpersonal skills, with a customer-first mindset and professional attitude
• Tech-savvy, highly organized, and able to learn new tools quickly with attention to detail
• Able to multitask, prioritize tasks, manage time well, and work independently with minimal supervision
• Flexible to work on shifting schedules, weekends, and holidays, with a stable internet connection and proper remote work setup
• Experience is not required— we provide full training for individuals who are eager to learn, communicate effectively, and have a positive, can-do attitude