Description

• Manage customer inquiries via phone, email, and chat to enhance the overall customer experience.
• Provide information about products and services while resolving customer issues promptly.
• Maintain accurate records of customer interactions and transactions in the database.
• Collaborate with team members to improve customer service processes and solutions.
• Engage in ongoing training to stay informed about product updates and enhancements.

Requirements

• Educational Qualifications: Bachelor’s degree preferred, or equivalent experience
• Experience Level: 1-3 years of experience in customer service or related field
• Skills and Competencies: Proficiency in English language, strong customer service skills
• Qualities and Traits: Excellent communication skills, empathetic, and problem-solving aptitude
• Working Conditions: Fast-paced work environment with flexible scheduling options