Australian Mobile Support Representative

Join a dynamic team providing customer support for one of Australia's leading mobile service providers. This role is ideal for individuals passionate about technology, communication, and delivering excellent customer service — even without prior BPO experience.

Key Responsibilities

• Handle inbound and outbound customer inquiries related to mobile services, billing, and technical issues.
• Assist customers in troubleshooting mobile device concerns, SIM activation, network issues, and plan upgrades.
• Provide accurate information about products, services, and promotions.
• Maintain customer satisfaction through professional and empathetic communication.
• Document interactions and resolutions using internal systems.
• Collaborate with team leads and support staff to resolve complex issues.
• Adhere to quality standards and performance metrics.