Customer Service Representative (BPO Collections) - Mckinley

Dynamic Talent Solutions

HK$4.6-5.3K[月薪]
现场办公 - 達義1-3 年經驗學歷不限全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    佣金, 績效獎金, 員工表彰計畫, 獎勵機制

  • 法定福利

    13薪, 帶薪假

  • 健康保險

    健康保險, 健康維護組織

  • 休假和請假

    病假

  • 工作生活兩不誤

    居家辦公

顯示更多
  • Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution
  • Provide accurate and relevant information to the customer
  • Effectively provide prompt, accurate and professional responses to customer inquiries
  • Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
  • Document loan activity on MSP
  • Actively collect on past due payments
  • Establish payment arrangements and determine strategies to resolve delinquency
  • Determine the reason for default
  • Counsel customers about consequences of delinquency
  • Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
  • Payment Collection and Deal Production
  • Ideally b2b or b2c collections


Requirements:

  • Classes: Dec 5 and Dec 20
  • At least 2 yrs of relevant experience (AR/collections experience) in bpo a setting
  • Ideally b2b or b2c collections
  • B2b experience is prio
  • 40k package
  • Pure onsite
  • Night shift
  • Operations and final interview or 1 panel interview
  • No assessment
Preview

Balatinsayo Ruth

HR OfficerDynamic Talent Solutions

今天回覆 5 次

工作地址

HCLTech. McKinley Cyberpark, Science Hub, Campus Ave, cor Turin St, Taguig, 1634, Philippines

發布於 04 December 2025

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