Description

• Manage and resolve customer inquiries and complaints efficiently and effectively.
• Assist customers with product information and provid e guidance on various services.
• Utilize call center systems and tools to track customer interactions and update records.
• Collaborate with team members to improve overall service delivery and customer satisfaction.
• Provide feedback to management on recurring issues and potential improvements.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 0–2 years of customer service or call center experience.
• Skills and Competencies: Strong communication skills in English; experience with GDS tools preferred.
• Qualities and Traits: Team player with a positive attitude and a strong customer focus.
• Working Conditions: Ability to work in a fast-paced environment with flexible shifts.