Customer Service Representative

JetSon Manpower Agency

HK$3.3-4.6K[月薪]
现场办公 - 達義無需經驗高中全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    人壽保險, 健康維護組織

  • 休假和請假

    病假

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\We are seeking enthusiastic individuals to join our Australian Mobile Support Account team. This role focuses on assisting customers with mobile service inquiries, troubleshooting issues, and providing excellent support for billing, technical, and account-related concerns.


  • Position: Mobile Support Specialist – Australian Telco Account
  • Education Requirement: At least Senior High School Graduate
  • Experience: No prior BPO experience required (entry-level friendly)
  • Schedule: Shifting schedules (must be flexible)
  • Benefits:
  • HMO coverage starting Day 1
  • 1 free dependent included in HMO plan


Key Responsibilities:

  • Handle inbound calls, chats, or emails from customers regarding mobile services.
  • Assist with troubleshooting mobile device issues, SIM card concerns, and network connectivity problems.
  • Provide support for billing inquiries, payment processing, and account updates.
  • Guide customers through mobile plan options, upgrades, and service features.
  • Ensure accurate documentation of customer interactions in the system.
  • Deliver excellent customer service while maintaining professionalism and empathy.
  • Meet performance metrics such as customer satisfaction, resolution time, and quality scores.
  • Collaborate with team members and supervisors to improve support processes.
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Oficiar Aaron

RecruiterJetSon Manpower Agency

今天回覆 0 次

工作地址

Bonifacio Global City. Bonifacio Global City, Taguig, Metro Manila, Philippines

發布於 16 December 2025

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