Customer Service Representative
Intelegencia
職位描述
福利待遇
員工表彰與獎勵
績效獎金, 獎勵機制
法定福利
13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS
健康保險
健康維護組織
額外福利
公司設備, 免費餐
休假和請假
生日假, 病假, 休假
- Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).
- Provide accurate information and resolve customer issues in a timely and professional manner.
- Document customer interactions and update account information using internal systems.
- Escalate complex issues to higher-level support or back-office teams when necessary.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Meet or exceed customer satisfaction and quality metrics.
- At least 2 years in college or completed a vocational/short course.
- With or without BPO experience (experience in financial accounts is a plus).
- Good English and Filipino communication skills.
- Strong problem-solving skills and attention to detail.
- Willing to work onsite and on shift schedules (including weekends and holidays).
Vince Polintan
HR OfficerIntelegencia
活躍於三天內
工作地址
San Sebastian. San Sebastian, Tarlac City, Tarlac, Philippines
發布於 15 September 2025
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