• Supervise and manage a team of customer service representatives ensuring excellent service delivery.
• Develop and implement training programs to enhance team skills and performance.
• Monitor and evaluate team performance metrics to identify areas for improvement.
• Address customer inquiries and resolve issues in a timely and professional manner.
• Prepare reports on team performance and operational efficiency for management review.

Requirements

• Educational Qualifications: High school diploma or equivalent; further education in business or management is a plus.
• Experience Level: Entry-level; No experience required, but experience in a customer service environment is beneficial.
• Skills and Competencies: Strong communication skills, problem-solving abilities, and proficiency in using customer service software.
• Responsibilities and Duties: Must be able to lead a team and provide constructive feedback to members.
• Qualities and Traits: Positive attitude, adaptability, and a passion for customer service excellence.