OIC /Team Leader – Verification Team

ServAll Global Solutions Inc.

HK$4-4.6K[月薪]
现场办公 - 達義1-3 年經驗本科全職
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職位描述

福利待遇

  • 法定福利

    13薪, Pag-Ibig 基金, 菲爾健康, SSS/GSIS

Position Title: Officer-in-Charge (OIC)/Team Leader – Verification Team

Department: Operations: Loan Verification Department

Reports To: Operations Manager / Chief Operating Officer

Schedule: Monday to Friday ( onsite)


Responsibilities:


1. Team Supervision and Coordination

  • Supervise daily activities of the Verification Officers and ensure task assignments are distributed efficiently.
  • Monitor workloads, turnaround times, and accuracy of verifications.
  • Conduct daily huddles to align team goals with operational priorities.
  • Approve time-off requests, enforce attendance standards, and report any performance or conduct issues to HR.


2. Verification and Quality Assurance


  • Review and validate client-submitted documents (IDs, payslips, proof of billing, bank statements, employment details).
  • Ensure all verification steps (ID, employer, residence, and account ownership) are completed accurately before endorsement to Approver.
  • Conduct random spot checks of verified files to maintain data integrity.
  • Uphold strict compliance with the Data Privacy Act of 2012 in all data-handling activities.


3. Process Management

  • Ensure adherence to Standard Operating Procedures (SOPs) and quality control measures in verification workflows.
  • Recommend process improvements to enhance the speed and accuracy of verification.
  • Maintain and update process checklists, dashboards, and monitoring sheets.
  • Coordinate with the IT Team for any system-related verification issues.


4. Compliance and Reporting

  • Prepare and submit daily and weekly reports on verification volumes, error rates, and turnaround time.
  • Ensure compliance with SEC, Data Privacy, and company standards in all verification processes.
  • Report any suspicious, fraudulent, or tampered documents immediately to management.


5. Coordination with Other Departments

  • Work closely with the Approver Team to ensure verified files are complete and accurate.
  • Coordinate with the Sales Team regarding missing or questionable client information.
  • Liaise with the Collection and Legal Teams when account irregularities are detected.


6. Leadership and Staff Development

  • Coach, mentor, and evaluate Verification Officers to build strong technical and ethical skills.
  • Facilitate training for new hires and refresher sessions for existing staff.
  • Promote professionalism, accuracy, and mindfulness when handling client information.



Qualifications:


  • Bachelor’s degree in Business Administration, Finance, or related field
  • At least 2–3 years of experience in lending operations or verification (supervisory experience preferred)
  • Strong knowledge of KYC, anti-fraud measures, and credit documentation
  • Excellent communication, leadership, and analytical skills
  • High ethical standards and confidentiality in handling sensitive data


Preferred Skills:

  • Proficient in MS Office and Google Workspace
  • Familiar with loan management systems or CRM tools
  • Strong decision-making and problem-solving abilities
  • Ability to work under pressure and manage shifting priorities


Key Performance Indicators (KPIs):

  • Verification Accuracy Rate
  • Average Turnaround Time per Application
  • Compliance Error Rate
  • Team Attendance and Punctuality
  • Incident/Discrepancy Reports Resolved


MS Officegoogle workspacemanagement systemCRM tools問題解決Decision making
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Palco Kimberly

HR OfficerServAll Global Solutions Inc.

活躍於三天內

工作地址

Fort Legend Tower. cor 3rd Ave, Taguig, 1634 Metro Manila, Philippines

發布於 22 October 2025

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