Position Title: Officer-in-Charge (OIC)/Team Leader – Verification Team

Department: Operations: Loan Verification Department

Reports To: Operations Manager / Chief Operating Officer

Schedule: Monday to Friday ( onsite)

Responsibilities:

1. Team Supervision and Coordination

• Supervise daily activities of the Verification Officers and ensure task assignments are distributed efficiently.
• Monitor workloads, turnaround times, and accuracy of verifications.
• Conduct daily huddles to align team goals with operational priorities.
• Approve time-off requests, enforce attendance standards, and report any performance or conduct issues to HR.

2. Verification and Quality Assurance

• Review and validate client-submitted documents (IDs, payslips, proof of billing, bank statements, employment details).
• Ensure all verification steps (ID, employer, residence, and account ownership) are completed accurately before endorsement to Approver.
• Conduct random spot checks of verified files to maintain data integrity.
• Uphold strict compliance with the Data Privacy Act of 2012 in all data-handling activities.

3. Process Management

• Ensure adherence to Standard Operating Procedures (SOPs) and quality control measures in verification workflows.
• Recommend process improvements to enhance the speed and accuracy of verification.
• Maintain and update process checklists, dashboards, and monitoring sheets.
• Coordinate with the IT Team for any system-related verification issues.

4. Compliance and Reporting

• Prepare and submit daily and weekly reports on verification volumes, error rates, and turnaround time.
• Ensure compliance with SEC, Data Privacy, and company standards in all verification processes.
• Report any suspicious, fraudulent, or tampered documents immediately to management.

5. Coordination with Other Departments

• Work closely with the Approver Team to ensure verified files are complete and accurate.
• Coordinate with the Sales Team regarding missing or questionable client information.
• Liaise with the Collection and Legal Teams when account irregularities are detected.

6. Leadership and Staff Development

• Coach, mentor, and evaluate Verification Officers to build strong technical and ethical skills.
• Facilitate training for new hires and refresher sessions for existing staff.
• Promote professionalism, accuracy, and mindfulness when handling client information.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or related field
• At least 2–3 years of experience in lending operations or verification (supervisory experience preferred)
• Strong knowledge of KYC, anti-fraud measures, and credit documentation
• Excellent communication, leadership, and analytical skills
• High ethical standards and confidentiality in handling sensitive data

Preferred Skills:

• Proficient in MS Office and Google Workspace
• Familiar with loan management systems or CRM tools
• Strong decision-making and problem-solving abilities
• Ability to work under pressure and manage shifting priorities

Key Performance Indicators (KPIs):

• Verification Accuracy Rate
• Average Turnaround Time per Application
• Compliance Error Rate
• Team Attendance and Punctuality
• Incident/Discrepancy Reports Resolved