Lee Systems Technology Ventures Customer Support

Lee Systems Technology Ventures

HK$2.1-2.7K[月薪]

混合办公 - 卡洛奧坎<1 年經驗本科全職

The Customer Support Representative / Implementation Officer is responsible for handling both existing and new client engagements.
This includes the implementation and training of LSTVI’s proprietary software solutions, addressing client concerns, and providing after-sales technical support.
The role ensures client satisfaction through responsive support, timely implementation, and proper documentation of enhancements and customization requests.

Bachelor’s degree in Information Technology, Computer Science, Business Administration or any related field.
Minimum of 1–2 years of experience in software implementation, client support, or a similar role.
Excellent verbal and written communication skills in English
Strong troubleshooting and problem-solving skills
Proficiency in using CRM systems, remote access tools, and support ticketing systems
Ability to work under pressure and meet tight deadlines
High level of organizational skills and attention to detail
Willing to travel for onsite client training and support, if needed

MS Office電腦知識以客戶為導向客戶服務金融知識合規性