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We are currently looking for a Customer Support Specialist to support our client based in the US.

What's in it for you?

There's a lot to love about Connext. Here are some of the reasons why:

• Competitive salary and bonuses
• 25% Night Differential Pay
• 20 Annual Leave Credits
• Health, dental, and life insurance
• Fun HR virtual and onsite events
• Professional development and training opportunities
• Employee assistance programs (EAP)
• Employee volunteer and community service opportunities
• Amenities for leisure and recreation
• Certified Great Place to Work (2022)

Job Summary:

The Customer Support Specialist analyzes customer issues to prepare appropriate solutions/clarifications to respond to customers.

This role requires prompt and professional solutions for customer inquiries through different platforms.

Responsibilities:

• Speak with customers in Zendesk, via chat, email, phone, and text.
• Assist internal stakeholders to ensure resolutions are reached and communicated to the appropriate parties.
• Advise customers of their loan status and explain the next steps.
• Problem-solve and troubleshoot with borrowers, based on their loan status.
• Should be detail-oriented and comfortable with math equations, particularly in computing debt-to-income ratios (DTI and CLTV)
• Handle escalation and assist in resolving complex issues.

Qualifications and Requirements:

• Minimum of (1) year of mortgage experience.
• Proficient in Excel and G Suite; strong computer literacy.
• Accurate in data entry and documentation.
• Clear and coherent in both written and verbal communication skills.
• Zendesk and Slack experience is preferred
• Must have a stable employment history

Benefits:

• Company Christmas Gift
• Company Events
• Health Insurance
• Life Insurance
• Opportunities for promotion
• Pay raise
• Promotion to a permanent employee

Why choose

CONNEXT?Great Company Culture, a Great Place to Work Certified, Great Benefits, and lots of room for growth.

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

#Connext #ConnextGlobalSolutions #Healthcare #HealthcareSupport #ConnextTheBest

Please refer to job description.