Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry.

Position: Customer Service Representative

Industry: BPO Company

Salary: Php20,000 – Php30,000

Location: Clark Pampanga

Schedule: Shifting Schedule

Work Set up: Work on site

Benefits:

Government mandated Benefits

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Job Requirements:

Bachelor’s Degree Holder

Open for fresh graduates and Undergraduates

At least 1 year of work experience as Customer Service Representative in BPO industry

Willing to work on site

Amenable to work at shifting schedule

Job Responsibilities:

Handle inbound and outbound calls, messages, and emails, ensuring clear and timely communication.

Assist customers with product and service inquiries in a professional and efficient manner.

Develop and maintain strong relationships with customers and clients to support long-term loyalty.

Manage and resolve escalated issues by coordinating with internal teams.

Maintain high customer satisfaction by delivering exceptional support and service at all times.

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Recruitment Process: Online and Face to Face

Initial interview

Final interview

JOB OFFER