• Encode orders accurately for outsourced jobs through different websites.
• Encode orders accurately in IMS to insource jobs to in-house facilities.
• Verify correct setup of all insource and outsourced orders, including print file and invoice specifications.
• Collaborate with other departments or outsource vendors to troubleshoot and resolve encoding/outsource issues.
• Escalate jobs to the appropriate team for resolution or customer notification regarding job issues.
• Monitor outsourced jobs and liaise with vendor if needed.
• Maintain confidentiality and security of sensitive information during the encoding process.
• Organize and prioritize tasks to meet deadlines and production goals.
• Record encoded data and generate reports as required.
• Perform other tasks as assigned in real-time.

QUALIFICATION AND SKILL REQUIREMENTS

• Proficiency in using computers and data entry software/websites.
• At least 6 months of experience as an Encoder; Required
• Strong commitment to maintaining data integrity and confidentiality.
• Familiarity with basic Microsoft applications such as Word, Excel, etc.
• Basic knowledge in adobe acrobat and other adobe application is advantageous.
• Strong attention to detail and ability to maintain accuracy while working with large volumes of data.
• Ability to work efficiently in a fast-paced environment and make sound decisions.
• Excellent organizational and time management skills.
• Capability to work independently with minimal supervision or as part of a team.
• Commitment to maintain confidentiality and data security.
• Effective communication skills, both verbal and written.