Day SHift Account!!! | Customer Service - Consumer Electronics & Smart Devices | Shaw
Sutherland Philippines
職位描述
福利待遇
員工表彰與獎勵
績效獎金, 年度考核, 員工表彰計畫, 獎勵機制
法定福利
13薪
健康保險
現場醫療服務, 人壽保險, 健康維護組織
額外福利
健身房會員資格, 睡眠區
職業發展
員工援助計畫, 職業發展
休假和請假
產假和陪產假, 病假, 休假
簡介
- Responding to inbound customer calls in a polite, friendly and professional manner
- Providing accurate information and solutions to customers' inquiries and concerns
- Identifying and escalating complex issues that require further assistance
- Maintaining a positive attitude and delivering a high level of customer service at all times
- Adhering to all company policies, procedures and quality standards
- Accurately documenting all customer interactions and resolutions
職位要求
- Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
- Strong problem-solving and critical thinking skills to effectively handle customer queries
- Proficiency in English, both verbal and written
- Familiarity with customer service call centre operations or experience in a similar role
- Ability to work in a fast-paced environment and remain calm under pressure
- Willing to work in a day shift schedule
Nuguid Irene
LeadSutherland Philippines
今天回覆超過十次
工作地址
9F, SHAW IT CENTER. 1550, 360 Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines
發布於 22 March 2025
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